Citron secs

🚚 Shipping & Delivery

Free Shipping
Buy more than $250 — enjoy FREE shipping across Quebec & Ontario!
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Local Delivery (Montreal Area)

Free local delivery available in:
Montreal, Laval, Boucherville, Longueuil, Brossard

Delivery days: Tuesday & Thursday
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⚡ Urgent Orders

Need it fast?
We offer same-day express delivery in the Montreal area for:
- Emergency restocking
- Last-minute events
- Café & restaurant operations

📞 Contact us: +1 (873) 499-0110
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📦  Self-Pickup (Montreal Area)

Order online any quantity you need — no minimum required — and pick it up yourself.

Pickup location:

MIXOpro.STUDIO (by appointment only)
7075 Pl. Robert Joncas, Saint-Laurent, QC H4M 2Z5

⚠️ Please note:
Our location is not a walk-in store.
Our Customer Service team will contact you to schedule your pickup date and time.
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🇨🇦 Canada-Wide Shipping

We ship across Canada using discounted partner carrier rates
(up to 45% off, automatically applied at checkout).

Shipping costs are based on:
- Weight
- Package size
- Delivery destination

How it works:
1. Add products to your cart
2. Enter your delivery address
3. Submit your order
4. We will send you an invoice with final shipping costs
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🚛 Delivery Methods

We ensure safe and reliable delivery using:
- Our in-house logistics team
- Trusted third-party carriers (food-grade standards)

Self-pickup is also available via MIXOpro hubs or authorized partners.

All methods are designed to preserve product quality and food safety.
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⏱ Order Processing Time

- Orders are processed within 1 business day (24 hours)
- Packed and dispatched promptly
- Weekend/holiday orders → processed next business day
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We accept product returns!

Don’t worry — you have time to inspect your order, verify quantities, check product details, and decide whether it fits your needs.

If you wish to return a product, we’ll gladly review your request and issue a refund if eligible.

However, in order to protect our customers and maintain the highest Food Safety standards, we handle returns of food ingredients with great care and strict compliance.

(This does not apply to accessories, tools, packaging, or other non-food items.)

✅ Only products in their original, unopened packaging, and stored according to the manufacturer’s recommended conditions, are eligible for return.

🕒 The maximum return period is 30 days from the date the customer receives the order.

Damaged During Transport

If a product was damaged during delivery, we can issue a refund or replacement.

To initiate a carrier claim, please provide:

• Photos clearly showing the damage
• A short description of the issue
• Your order details

How to Request a Return

If you need to return a product, please email us at sales_can@profifood.com.

Include photos and a brief reason for the return.

Our representative will contact you to confirm the terms and feasibility of the return.