We offer several delivery options to ensure you receive your items reliably and in perfect condition:

1. In-House Shipping: Delivered by our dedicated service.
2. Third-Party Delivery: Handled by a trusted external courier.
3. Self-Pickup: Available in cities where our company or a partner distributor operates in the MIXOpro.Store format.

To expedite your order, please place it on our website. We need one working day (24 hours) to prepare and dispatch your items. The delivery timeframe, typically 2-4 working days, depends on the carrier and your location.

Special Offer:

• Free Delivery: On orders over $150 CAD.
• Standard Delivery: $9.98 CAD for orders under $150 CAD.

We strive to ensure a smooth and efficient delivery process for all our customers.

At ProfiFOOD Canada Inc., we ensure the quality and safety of our certified products from leading European and North American companies. Our products are guaranteed by the manufacturers and their best practices. To maintain food safety, we have strict policies for food products sold and transported by third-party companies.

Important Notice: Due to potential food safety risks from uncontrolled storage and handling, we do not accept returns of food products purchased on this site.

If you have a quality complaint, please email detailed information (description, photos, copies of documents) to infocanada@profifood.com within 3 days of receipt. We will investigate and may request the return of unsatisfactory products at our expense. The purchaser must properly package the product and arrange for its return to the specified carrier.

After the investigation, we will inform you of the results and potential compensations. If the product is deemed unsuitable for return, disposal is the purchaser’s responsibility.

If you receive an incorrect product, we will arrange for a replacement at our expense. Please email the details (description, photos, documents) to infocanada@profifood.com within 3 days of receipt. Only products in original, undamaged packaging are eligible for exchange. If the exchanged product is deemed unsatisfactory, we may request compensation for the damaged product.