Shipping & Delivery Policy for Canada – Fast, Flexible & B2B-Friendly
Delivery Methods
To deliver your order efficiently, we use either our in-house logistics team or trusted third-party carriers. Self-pickup is available in select cities through MIXOpro.Store hubs or partner distributors. All delivery methods ensure safe handling and preservation of your products and ingredients.
Order Processing Time – 24-Hour Turnaround
Orders placed online are processed within one business day (24 hours). We assemble your order, organize transport, and hand it off to the carrier promptly.
Delivery timelines depend on your location and the carrier's network. Most orders within Canada arrive in 2–4 business days.
Montreal Area Delivery – Quick & Reliable
Free Delivery — No Minimum Order
We offer free delivery in Montreal every Tuesday and Thursday — no minimum order required. Applies to all product categories: cocktail syrups, fruit purées, and bulk bar ingredients.
Same-Day Express Delivery in Montreal
Looking for urgent delivery? Contact us for same-day express delivery across Montreal — ideal for urgent restocks, last-minute events, or emergency café service.
📞 +1 (418) 889-1522
Quebec & Ontario – Free Delivery Over $200
We offer free shipping in Quebec and Ontario on orders over $200 CAD. Our carriers ensure efficient, trackable delivery tailored to B2B clients such as restaurants, cafés, and hospitality venues.
- Optimized for bulk ordering & restocking
- Reliable transport with shipment tracking
- Flexible support for recurring supply
Canada-Wide Delivery – Transparent, Discounted Rates
We provide nationwide shipping across Canada using discounted partner rates. A 45% Shopify Partner discount is applied automatically at checkout to help you save.
Shipping rates are based on weight, size, and delivery destination.
How to calculate shipping:
- Add items to cart
- Enter your address
- Review final delivery fees at checkout
Flexible Shipping Options for Your Business
Need a custom delivery plan or alternative shipping terms? Select "Invoice on Credit" at checkout — our logistics team will contact you to arrange a personalized solution tailored to your B2B needs.
Return Policy
Our company, ProfiFOOD Canada Inc., supplies only certified and high-quality products from leading European and North American companies. The quality of our products is guaranteed by the manufacturers and their systems and best practices. We take great care to ensure the quality and food safety of the products purchased from us. Therefore, we have special requirements for the food products sold on this site and transported by third-party transportation companies not affiliated with ProfiFOOD.
Please be aware - to prevent any potential food safety risks (uncontrolled storage conditions after being handed over to transportation companies, the product's contact with the environment, and other handling, including precautions against intentional tampering by third parties). We do not accept returns of food ingredients purchased on this site.
In case of a claim regarding the quality of the product and packaging, please send a request with detailed information (description of the claim, photos, copies of accompanying documents) to the email address infocanada@profifood.com within 3 days of receipt. Upon receiving such a complaint, our company will initiate an investigation into the reasons for unsatisfactory quality and may request the return of damaged/unsatisfactory-quality products at our expense. In such cases, the purchaser is obligated to package the product appropriately and arrange for its return to the carrier specified by the seller.
Following the investigation, the client will be informed of the results and potential compensations. In cases where the seller deems it inappropriate to return the damaged or unsatisfactory-quality product, the purchaser is responsible for disposal at their expense.
In case the purchaser receives a product that does not match the order or the invoice (a different product, an error in packing), the seller will arrange for a replacement at their expense. In such cases, the purchaser must provide a request with detailed information (description of the claim, photos, copies of accompanying documents) to the email address infocanada@profifood.com within 3 days of receipt. The purchaser will be informed of the procedure: the transportation company, accompanying documents, and other relevant information. Only products in original, undamaged packaging, stored in accordance with the manufacturer's instructions, are eligible for exchange. In case the quality of the product provided for exchange is found to be unsatisfactory, or it is considered unsuitable for further sale, the seller has the right to request compensation for the damaged product.
