Shipping & Delivery Policy

Canada & United States

1. Delivery Coverage

🇨🇦 Canada

We deliver across Canada. Shipping availability and rates may vary by region due to logistics costs. Final delivery options and pricing are calculated at checkout.

🇺🇸 United States

We ship across the United States. Certain regions may require additional confirmation due to logistics or shipping costs. Please place your order as usual — our team will contact you if any adjustments or alternative delivery options are needed.

2. Delivery Methods

To ensure safe and reliable delivery, we use: our in-house logistics team, or Trusted third-party carriers with food-grade handling standards.

Self-pickup is available in select cities via MIXOpro.Store hubs or authorized partner distributors. All delivery methods are designed to preserve product quality and food safety.

3. Order Processing Time

  • All online orders are processed within 1 business day (24 hours).
  • Orders are assembled, packed, and handed over to the carrier promptly.
  • Orders placed on weekends or public holidays are processed on the next business day.

4. Delivery Timeframes

  • Canada: Most orders arrive within 2–4 business days, depending on location and carrier.
  • United States: Delivery times vary by region and carrier and are confirmed at checkout or by our logistics team.

5. Montreal (Island) – Local Delivery

✅ Free Delivery in Montreal (Island)

  • Free delivery on orders over $100 CAD
  • Delivery days: Tuesday & Thursday

💲 Flat Rate for Small Orders

  • Orders under $100 CAD: $10 CAD flat delivery fee.
  • No minimum order — even a single item can be delivered.

⚡ Same-Day Express Delivery

Urgent order? We offer same-day express delivery in Montreal for:

  • Emergency restocking.
  • Last-minute events.
  • Café & restaurant operations.

📞 +1 (418) 889-1522

(Contact us to confirm availability and pricing.)

6. Quebec & Ontario – Free Shipping

  • Free delivery on orders over $200 CAD.
  • Optimized for B2B clients: restaurants, cafés, bars, and hospitality businesses.
  • Trackable shipments and reliable carrier networks.
  • Suitable for bulk orders and recurring restocking.

7. Canada-Wide Shipping Rates

We ship across Canada using discounted partner carrier rates. A Shopify Partner discount (up to 45%) is automatically applied at checkout.

Shipping costs are calculated based on:

  • Weight.
  • Package size.
  • Delivery destination.

How to check shipping costs:

  1. Add products to your cart.
  2. Enter your delivery address.
  3. View final shipping fees at checkout.

8. Flexible Shipping for B2B Clients

Need custom delivery terms or a tailored logistics solution? Select “Invoice on Credit” at checkout.

Our logistics team will contact you to arrange:

  • Custom delivery schedules.
  • Consolidated shipments.
  • Alternative carriers or regions.